HR 4603 · 117th Congress 2021–2023, ended

United States Call Center Worker and Consumer Protection Act of 2021

Introduced Jul 21, 2021 Originated House Sponsor David B. McKinley R-WV

Fact sheet Spreadsheet

Latest action · Jul 22, 2021 Referred to the Subcommittee on Consumer Protection and Commerce.

Progress

Where this bill reached, and when. A stage with no date was not reached; one that failed a vote and later carried shows the date it carried.

  1. IntroducedJul 21, 2021
  2. Passed HouseNot reached
  3. Passed SenateNot reached
  4. To the PresidentNot reached
  5. Became lawNot reached

Summary

United States Call Center Worker and Consumer Protection Act of 2021

This bill establishes restrictions on businesses that relocate call centers or redirect customer service calls to locations outside the United States.

Specifically, a business must notify the Department of Labor that it intends to move its customer service call center overseas and Labor must maintain a publicly available list of such businesses. Subject to narrow exceptions, a business appearing on such list is ineligible to receive federal grants or guaranteed loans for five years after the business is added to the list. Further, agencies must condition the awarding of government contracts on the requirement that any call center activity pursuant to the contract must be performed in the United States.

Additionally, the bill requires call center employees to disclose their physical location at the beginning of each call initiated or received, unless all employees of the business participating in the communication are located in the United States, among other exceptions.

Cosponsors 82

Members who signed on, in the order they did. Signatures ran from Jul 21, 2021 to Dec 7, 2022; 3 are original cosponsors, there from the day it was introduced.

SeatCosponsorSigned on
R-PABrian K. FitzpatrickOriginalJul 21, 2021
D-WIMark PocanOriginalJul 21, 2021
D-KSSharice DavidsOriginalJul 21, 2021
R-NEJeff FortenberryAug 17, 2021
R-NJChristopher H. SmithSep 14, 2021
D-IACynthia AxneSep 14, 2021
D-TNJim CooperSep 14, 2021
D-FLStephanie N. MurphyOct 8, 2021
D-NJJefferson Van DrewOct 26, 2021
D-MIElissa SlotkinNov 1, 2021
D-NYAntonio DelgadoNov 3, 2021
D-MEJared F. GoldenNov 12, 2021
D-TNSteve CohenJan 11, 2022
D-NCAlma S. AdamsJan 20, 2022
R-NEDon BaconFeb 1, 2022
D-CAJohn GaramendiFeb 3, 2022
D-NJDonald NorcrossFeb 22, 2022
D-CALinda T. SánchezFeb 22, 2022
D-TXMarc A. VeaseyFeb 22, 2022
D-NHAnn M. KusterFeb 25, 2022
D-PAConor LambFeb 25, 2022
D-VTPeter WelchFeb 25, 2022
D-CAPete AguilarFeb 28, 2022
D-CODiana DeGetteMar 2, 2022
D-NVSteven HorsfordMar 15, 2022
D-FLDarren SotoMar 24, 2022
D-CAAdam B. SchiffMar 29, 2022
D-MDAnthony G. BrownApr 1, 2022
D-INFrank J. MrvanApr 14, 2022
D-NYSean Patrick MaloneyJun 3, 2022
D-NYBrian HigginsJun 13, 2022
D-CTJoe CourtneyJun 14, 2022
D-CAKatie PorterJun 14, 2022
D-WAPramila JayapalJun 14, 2022
D-MIDebbie DingellJun 15, 2022
D-TXLloyd DoggettJun 15, 2022
D-NYPaul TonkoJun 15, 2022
D-CARaul RuizJun 15, 2022
D-NYRitchie TorresJun 15, 2022
D-CTRosa L. DeLauroJun 15, 2022
D-NJTom MalinowskiJun 15, 2022
D-AZTom O'HalleranJun 15, 2022
D-NJBill Pascrell, Jr.Jun 16, 2022
D-NYGrace MengJun 16, 2022
D-NJAndy KimJun 21, 2022
D-CABrad ShermanJun 21, 2022
D-MNIlhan OmarJun 22, 2022
D-CAJulia BrownleyJun 22, 2022
D-FLFrederica S. WilsonJul 1, 2022
D-CTJahana HayesJul 1, 2022
D-CAMark DeSaulnierJul 11, 2022
D-FLCharlie CristJul 12, 2022
D-MNAngie CraigJul 26, 2022
D-MIDaniel T. KildeeJul 26, 2022
D-NVDina TitusJul 26, 2022
D-ILJesús G. "Chuy" GarcíaJul 26, 2022
D-PAMadeleine DeanJul 26, 2022
D-CANanette Diaz BarragánJul 27, 2022
D-OHMarcy KapturAug 5, 2022
D-CTJohn B. LarsonAug 9, 2022
D-MDJamie RaskinAug 12, 2022
D-OHJoyce BeattyAug 12, 2022
D-NVSusie LeeAug 12, 2022
D-FLVal Butler DemingsAug 12, 2022
D-MAWilliam R. KeatingAug 12, 2022
D-NYThomas R. SuozziAug 19, 2022
D-VAElaine G. LuriaAug 26, 2022
D-VAJennifer WextonAug 26, 2022
D-PAMichael F. DoyleAug 26, 2022
D-CAMike LevinAug 26, 2022
D-AZRuben GallegoAug 26, 2022
D-OHTim RyanAug 26, 2022
D-VAAbigail Davis SpanbergerAug 30, 2022
D-CAJimmy GomezAug 30, 2022
D-COJason CrowSep 2, 2022
D-CAJosh HarderSep 2, 2022
D-WARick LarsenSep 9, 2022
D-MDDavid J. TroneSep 13, 2022
D-RIDavid N. CicillineSep 13, 2022
D-TXHenry CuellarSep 28, 2022
D-PASusan WildSep 28, 2022
D-MDJohn P. SarbanesDec 7, 2022

Committees 4

Where it was sent and what each committee and subcommittee did with it, in order.

ChamberCommitteeWhat it did
HouseEnergy and Commerce Committee
Referred Jul 21, 2021
Commerce, Manufacturing, and Trade Subcommittee
Referred Jul 22, 2021
HouseEducation and Workforce Committee
Referred Jul 21, 2021
HouseArmed Services Committee
Referred Jul 21, 2021
HouseOversight and Government Reform Committee
Referred Jul 21, 2021

Actions 3

Everything that happened, newest first.

  1. Jul 22, 2021Referred to the Subcommittee on Consumer Protection and Commerce.
  2. Jul 21, 2021Introduced in House
  3. Jul 21, 2021Referred to the Committee on Energy and Commerce, and in addition to the Committees on Education and Labor, Armed Services, and Oversight and Reform, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.

Research

What has been written about this bill: committee reports, cost estimates, the sponsor’s authority statement, printed hearings and the Congressional Research Service’s work.

Constitutional authority

Congress has the power to enact this legislation pursuant to the following: Article 1 Section 8 Section--Powers of Congress. To make all Laws which shall be necessary and proper for carrying into Execution the foregoing Powers, and all other Powers vested by this Constitution in the Government of the United States, or in any Department or Officer thereof.

The sponsor’s statement, as printed in the Congressional Record, vol. 167, no. 128, July 21, 2021, page H3803.

Related bills 2

Companion bills and other measures the record links to this one.

BillTitleRelationshipLatest action
S 2409United States Call Center Worker and Consumer Protection Act of 2021Identical billJul 21, 2021
HR 3219United States Call Center Worker and Consumer Protection Act of 2019Reintroduction ofJun 13, 2019

Titles 2

Every title it has carried, official and short, at each stage.

Official Title as Introduced
To require the Secretary of Labor to maintain a publicly available list of all employers that relocate a call center or contract call center work overseas, to make such companies ineligible for Federal grants or guaranteed loans, and to require disclosure of the physical location of business agents engaging in customer service communications, and for other purposes.
Short Title(s) as Introduced
United States Call Center Worker and Consumer Protection Act of 2021

Subjects

Assigned by the Library of Congress. Policy area: Commerce.

Text 1

Each version as it was printed, newest first.

  1. Jul 21, 2021Introduced in House

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Everything here is as published by Congress: the summary is the Congressional Research Service's, the action wording is the clerks', and the subjects are the Library of Congress's. How far it got is read from the actions themselves, taking the most recent one of each kind, so a bill that failed a vote and later passed is shown as having passed. Records come from this bill on Congress.gov and govinfo.gov; cost estimates are the Congressional Budget Office's, and the hearings are the printed hearings GovInfo publishes, which can appear months after the hearing.