This bill requires the Department of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.
The strategy must include:
a plan to provide assistance that meets reasonable taxpayer expectations and conforms with best practices of customer service provided in the private sector;
an assessment of self-service options;
proposals to protect taxpayer identity and reduce identity theft;
proposals to improve customer service in the short-term, medium-term, and long-term, and
metrics and benchmarks for quantitatively measuring progress in meeting each element of the strategy.
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Mar 21, 2018
Referred to the House Committee on Ways and Means.