To require the Secretary of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.
Latest action · Mar 21, 2018 Referred to the House Committee on Ways and Means.
Progress
Where this bill reached, and when. A stage with no date was not reached; one that failed a vote and later carried shows the date it carried.
- IntroducedMar 21, 2018
- Passed HouseNot reached
- Passed SenateNot reached
- To the PresidentNot reached
- Became lawNot reached
Summary
This bill requires the Department of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.
The strategy must include:
- a plan to provide assistance that meets reasonable taxpayer expectations and conforms with best practices of customer service provided in the private sector;
- an assessment of self-service options;
- proposals to protect taxpayer identity and reduce identity theft;
- proposals to improve customer service in the short-term, medium-term, and long-term, and
- metrics and benchmarks for quantitatively measuring progress in meeting each element of the strategy.
Cosponsors 2
Members who signed on, in the order they did. All signed on Mar 21, 2018.
| Seat | Cosponsor | Signed on | |
|---|---|---|---|
| R-MI | Mike Bishop | Original | Mar 21, 2018 |
| R-PA | Mike Kelly | Original | Mar 21, 2018 |
Actions 2
Everything that happened, newest first.
- Mar 21, 2018Introduced in House
- Mar 21, 2018Referred to the House Committee on Ways and Means.
Related bills 1
Companion bills and other measures the record links to this one.
| Bill | Title | Relationship | Latest action |
|---|---|---|---|
| HR 5444 | To amend the Internal Revenue Code of 1986 to modernize and improve the Internal Revenue Service, to amend the Internal Revenue Code of 1986 to make permanent the Volunteer Income Tax Assistance matching grant program, to require the Secretary of the Trea | Related bill | Apr 19, 2018 |
Subjects
Assigned by the Library of Congress. Policy area: Taxation.
Text 1
Each version as it was printed, newest first.
- Mar 21, 2018Introduced in House
Everything here is as published by Congress: the summary is the Congressional Research Service's, the action wording is the clerks', and the subjects are the Library of Congress's. How far it got is read from the actions themselves, taking the most recent one of each kind, so a bill that failed a vote and later passed is shown as having passed. Records come from this bill on Congress.gov and govinfo.gov.