Florida · Senate Bill 1192 · 2026 Regular Session

Customer Service Callback Queues

SB 1192 Sponsored by Tina Scott Polsky Died in committee

  1. Introduced Jan 6, 2026
  2. In committee Jan 12, 2026
  3. Passed the Senate  
  4. Passed the House  
  5. To the governor  
  6. Became law Jul 1, 2026

What it does

The legislature's own summary of the bill, or its official long title.

Customer Service Callback Queues; Establishing a pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requiring that calls be returned in a specified manner; requiring the department to report specified information to the Legislature by a certain date, etc.

Every action

18 steps, oldest first, as the legislature records them.

Show the 10 earlier steps
  1. SenateFiled
  2. CommitteeReferred to Governmental Oversight and Accountability; Appropriations Committee on Transportation, Tourism, and Economic Development; Appropriations · Senate Governmental Oversight and Accountability
  3. SenateIntroduced
  4. CommitteeOn Committee agenda-- Governmental Oversight and Accountability, 02/02/26, 3:30 pm, 110 Senate Building · Senate Governmental Oversight and Accountability
  5. CommitteeFavorable by Governmental Oversight and Accountability; YEAS 9 NAYS 0 · Senate Governmental Oversight and Accountability9–0 vote
  6. CommitteeNow in Appropriations Committee on Transportation, Tourism, and Economic Development · Senate Appropriations Committee on Transportation, Tourism, and Economic Development
  7. CommitteeOn Committee agenda-- Appropriations Committee on Transportation, Tourism, and Economic Development, 02/12/26, 2:30 pm, 110 Senate Building · Senate Appropriations Committee on Transportation, Tourism, and Economic Development
  8. CommitteeFavorable by Appropriations Committee on Transportation, Tourism, and Economic Development; YEAS 13 NAYS 0 · Senate Appropriations Committee on Transportation, Tourism, and Economic Development13–0 vote
  9. CommitteeNow in Appropriations · Senate Appropriations
  10. CommitteeOn Committee agenda-- Appropriations, 03/02/26, 12:00 pm, 110 Senate Building · Senate Appropriations
  1. CommitteeCS by- Appropriations; YEAS 16 NAYS 0 · Senate Appropriations16–0 vote
  2. SenatePending reference review -under Rule 4.7(2) - (Committee Substitute)
  3. SenatePlaced on Calendar, on 2nd reading
  4. CommitteeCS by Appropriations read 1st time · Senate Appropriations
  5. SenatePlaced on Special Order Calendar, 03/10/26
  6. SenateRead 2nd time -SJ 743
  7. SenateSubstituted HB 1031 -SJ 743
  8. SenateLaid on Table, companion bill(s) passed, see HB 1031 (Ch. 2026-113 ) -SJ 743

Roll calls

3 recorded votes: 0 on the floor, 3 in committee. Each shows how every member voted.

Committee votes

DateWhereQuestionResult
Feb 2, 2026 Senate Governmental Oversight and Accountability Favorable by Governmental Oversight and Accountability; YEAS 9 NAYS 0 9–0
Feb 12, 2026 Senate Appropriations Committee on Transportation, Tourism, and Economic Development Favorable by Appropriations Committee on Transportation, Tourism, and Economic Development; YEAS 13 NAYS 0 13–0
Mar 2, 2026 Senate Appropriations CS by- Appropriations; YEAS 16 NAYS 0 16–0

Sponsors

The member who introduced it, joined by 1 cosponsor: 1 Democrat.

  • Tina Scott PolskyD Primary sponsor · District 30
  • A Appropriations Sponsoring committee
All 1 cosponsor

From Florida's official records (flsenate.gov), checked Nov 2, 2026. Text links go to the official versions; LegiList does not copy bill text.