State Department Customer Service Standards

What it does

The legislature's own summary of the bill, or its official long title.

State Department Customer Service Standards; Requiring state departments to employ a callback queue system for customers who contact the departments by telephone, etc.

Every action

10 steps, oldest first, as the legislature records them.

1. Feb 24, 2025SenateFiled
2. Mar 3, 2025CommitteeReferred to Governmental Oversight and Accountability; Appropriations Committee on Agriculture, Environment, and General Government; Appropriations · Senate Governmental Oversight and Accountability
3. Mar 4, 2025SenateIntroduced
4. Mar 27, 2025CommitteeOn Committee agenda-- Governmental Oversight and Accountability, 04/01/25, 1:30 pm, 110 Senate Building · Senate Governmental Oversight and Accountability
5. Apr 1, 2025CommitteeCS by Governmental Oversight and Accountability; YEAS 7 NAYS 0 · Senate Governmental Oversight and Accountability7–0 vote
6. Apr 2, 2025SenatePending reference review under Rule 4.7(2) - (Committee Substitute)
7. Apr 3, 2025CommitteeNow in Appropriations Committee on Agriculture, Environment, and General Government · Senate Appropriations Committee on Agriculture, Environment, and General Government
8. Apr 3, 2025CommitteeCS by Governmental Oversight and Accountability read 1st time · Senate Governmental Oversight and Accountability
9. May 3, 2025SenateIndefinitely postponed and withdrawn from consideration
10. Jun 16, 2025CommitteeDied in Appropriations Committee on Agriculture, Environment, and General Government · Senate Appropriations Committee on Agriculture, Environment, and General Government

Roll calls

1 recorded vote: 0 on the floor, 1 in committee. Each shows how every member voted.

Committee votes

Sponsors

The member who introduced it.

• Tina Scott PolskyD Primary sponsor · District 30
• GO Governmental Oversight and Accountability Sponsoring committee