United States Call Center Worker and Consumer Protection Act of 2021
Latest action · Jul 21, 2021 Read twice and referred to the Committee on Commerce, Science, and Transportation.
Progress
Where this bill reached, and when. A stage with no date was not reached; one that failed a vote and later carried shows the date it carried.
- IntroducedJul 21, 2021
- Passed SenateNot reached
- Passed HouseNot reached
- To the PresidentNot reached
- Became lawNot reached
Summary
United States Call Center Worker and Consumer Protection Act of 2021
This bill establishes restrictions on businesses that relocate call centers or redirect customer service calls to locations outside the United States.
Specifically, a business must notify the Department of Labor that it intends to move its customer service call center overseas and Labor must maintain a publicly available list of such businesses. Subject to narrow exceptions, a business appearing on such list is ineligible to receive federal grants or guaranteed loans for five years after the business is added to the list. Further, agencies must condition the awarding of government contracts on the requirement that any call center activity pursuant to the contract must be performed in the United States.
Additionally, the bill requires call center employees to disclose their physical location at the beginning of each call initiated or received, unless all employees of the business participating in the communication are located in the United States, among other exceptions.
Cosponsors 18
Members who signed on, in the order they did. Signatures ran from Jul 21, 2021 to Sep 29, 2022; 10 are original cosponsors, there from the day it was introduced.
| Seat | Cosponsor | Signed on | |
|---|---|---|---|
| D-CA | Alex Padilla | Original | Jul 21, 2021 |
| D-MD | Benjamin L. Cardin | Original | Jul 21, 2021 |
| D-NV | Catherine Cortez Masto | Original | Jul 21, 2021 |
| D-MD | Chris Van Hollen | Original | Jul 21, 2021 |
| D-MI | Gary C. Peters | Original | Jul 21, 2021 |
| D-NY | Kirsten E. Gillibrand | Original | Jul 21, 2021 |
| D-CT | Richard Blumenthal | Original | Jul 21, 2021 |
| D-IL | Richard J. Durbin | Original | Jul 21, 2021 |
| D-OH | Sherrod Brown | Original | Jul 21, 2021 |
| D-WI | Tammy Baldwin | Original | Jul 21, 2021 |
| D-MA | Elizabeth Warren | May 19, 2022 | |
| D-WV | Joe Manchin III | Jul 18, 2022 | |
| D-GA | Raphael G. Warnock | Jul 18, 2022 | |
| D-CT | Christopher Murphy | Jul 19, 2022 | |
| D-NH | Margaret Wood Hassan | Jul 25, 2022 | |
| I-VT | Bernard Sanders | Jul 27, 2022 | |
| D-MI | Debbie Stabenow | Aug 1, 2022 | |
| D-MA | Edward J. Markey | Sep 29, 2022 |
Committees 1
Where it was sent and what each committee and subcommittee did with it, in order.
| Chamber | Committee | What it did |
|---|---|---|
| Senate | Commerce, Science, and Transportation Committee | Referred Jul 21, 2021 |
Actions 2
Everything that happened, newest first.
- Jul 21, 2021Introduced in Senate
- Jul 21, 2021Read twice and referred to the Committee on Commerce, Science, and Transportation.
Related bills 3
Companion bills and other measures the record links to this one.
| Bill | Title | Relationship | Latest action |
|---|---|---|---|
| S 1792 | United States Call Center Worker and Consumer Protection Act of 2019 | Reintroduction of | Jun 12, 2019 |
| S 4300 | United States Call Center Worker and Consumer Protection Act of 2024 | Reintroduced Bill | May 9, 2024 |
| HR 4603 | United States Call Center Worker and Consumer Protection Act of 2021 | Identical bill | Jul 22, 2021 |
Titles 2
Every title it has carried, official and short, at each stage.
- Official Title as Introduced
- A bill to require the Secretary of Labor to maintain a publicly available list of all employers that relocate a call center or contract call center work overseas, to make such companies ineligible for Federal grants or guaranteed loans, and to require disclosure of the physical location of business agents engaging in customer service communications, and for other purposes.
- Short Title(s) as Introduced
- United States Call Center Worker and Consumer Protection Act of 2021
Subjects
Assigned by the Library of Congress. Policy area: Commerce.
Text 1
Each version as it was printed, newest first.
- Jul 21, 2021Introduced in Senate
Everything here is as published by Congress: the summary is the Congressional Research Service's, the action wording is the clerks', and the subjects are the Library of Congress's. How far it got is read from the actions themselves, taking the most recent one of each kind, so a bill that failed a vote and later passed is shown as having passed. Records come from this bill on Congress.gov and govinfo.gov; cost estimates are the Congressional Budget Office's, and the hearings are the printed hearings GovInfo publishes, which can appear months after the hearing.
