Trust in Public Service Act
Latest action · May 28, 2021 Referred to the Committee on Oversight and Reform, and in addition to the Committee on Appropriations, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.
Progress
Where this bill reached, and when. A stage with no date was not reached; one that failed a vote and later carried shows the date it carried.
- IntroducedMay 28, 2021
- Passed HouseNot reached
- Passed SenateNot reached
- To the PresidentNot reached
- Became lawNot reached
Summary
Trust in Public Service Act
This bill incorporates customer experience as a central measure of performance for federal agencies.
Specifically, the bill requires each agency to develop a high-quality customer experience by
- allocating sufficient resources to and prioritizing customer experience capabilities and initiatives,
- adapting government-wide and global good practices,
- streamlining the process for soliciting voluntary customer feedback and requiring limited internal review if the collection is within the scope of Office of Management and Budget (OMB) guidance, and
- using human-centered design practices.
Each agency shall
- develop and use tools to experiment with different approaches to improve customer experience,
- ensure the privacy of federal customers,
- use the data collected to continually improve customer experience and agency performance, and
- share the data collected with research entities to permit external analysis.
The bill sets forth agency communication responsibilities.
In addition, the OMB must issue guidance for agencies in collaboration with specified entities. It may establish programs that annually recognize individuals and teams across the federal workforce meeting customer service-related goals.
The bill (1) integrates customer experience provisions into the U.S. code and the Federal Citizen Services Fund, (2) directs the OMB to establish an Office of Customer Experience, and (3) integrates customer experience into the responsibilities of key agency officials.
The OMB, in coordination with the Office of Customer Experience, must establish the Participatory Government and Civic Dialogue Advisory Council.
The Government Accountability Office shall report to Congress, assessing agency efforts and examining best practices.
Cosponsors 4
Members who signed on, in the order they did. Signatures ran from May 28, 2021 to Oct 25, 2022, with 1 there on the day it was introduced.
| Seat | Cosponsor | Signed on | |
|---|---|---|---|
| D-VA | Gerald E. Connolly | Original | May 28, 2021 |
| R-CA | Young Kim | Dec 1, 2021 | |
| D-CA | Katie Porter | Apr 18, 2022 | |
| D-MN | Dean Phillips | Oct 25, 2022 |
Actions 2
Everything that happened, newest first.
- May 28, 2021Introduced in House
- May 28, 2021Referred to the Committee on Oversight and Reform, and in addition to the Committee on Appropriations, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.
Related bills 1
Companion bills and other measures the record links to this one.
| Bill | Title | Relationship | Latest action |
|---|---|---|---|
| S 1934 | Trust in Public Service Act | Identical bill | May 27, 2021 |
Subjects
Assigned by the Library of Congress. Policy area: Government Operations and Politics.
- Advisory bodies
- Civics education
- Congressional oversight
- Digital media
- Executive agency funding and structure
- Federal officials
- Government employee pay, benefits, personnel management
- Government information and archives
- Government Operations and Politics
- Government studies and investigations
- Office of Management and Budget (OMB)
- Performance measurement
- Public participation and lobbying
- Right of privacy
- U.S. history
Text 1
Each version as it was printed, newest first.
- May 28, 2021Introduced in House
Everything here is as published by Congress: the summary is the Congressional Research Service's, the action wording is the clerks', and the subjects are the Library of Congress's. How far it got is read from the actions themselves, taking the most recent one of each kind, so a bill that failed a vote and later passed is shown as having passed. Records come from this bill on Congress.gov and govinfo.gov.