Federal Agency Customer Experience Act of 2019
Latest action · Jul 30, 2019 Referred to the House Committee on Oversight and Reform.
Progress
Where this bill reached, and when. A stage with no date was not reached; one that failed a vote and later carried shows the date it carried.
- IntroducedMay 1, 2019
- Passed SenateJul 25, 2019
- Passed HouseNot reached
- To the PresidentNot reached
- Became lawNot reached
Summary
Federal Agency Customer Experience Act of 2019
This bill requires certain agencies to collect voluntary feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.
The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.
The feedback may not be used in any appraisal of job performance of a federal employee.
Cosponsors 1
Members who signed on, in the order they did. All signed on May 1, 2019.
| Seat | Cosponsor | Signed on | |
|---|---|---|---|
| R-OK | James Lankford | Original | May 1, 2019 |
Committees 2
Where it was sent and what each committee and subcommittee did with it, in order.
| Chamber | Committee | What it did |
|---|---|---|
| Senate | Homeland Security and Governmental Affairs Committee | Referred May 1, 2019Markup May 15, 2019Reported Jun 10, 2019 |
| House | Oversight and Government Reform Committee | Referred Jul 30, 2019 |
Actions 9
Everything that happened, newest first.
- Jul 30, 2019Received in the House.
- Jul 30, 2019Referred to the House Committee on Oversight and Reform.
- Jul 29, 2019Message on Senate action sent to the House.
- Jul 25, 2019Passed/agreed to in Senate: Passed Senate with amendments by Voice Vote. (consideration: CR S5115-5117; text: CR S5115-5117)
- Jun 10, 2019Committee on Homeland Security and Governmental Affairs. Reported by Senator Johnson with amendments. With written report No. 116-46.
- Jun 10, 2019Placed on Senate Legislative Calendar under General Orders. Calendar No. 111.
- May 15, 2019Committee on Homeland Security and Governmental Affairs. Ordered to be reported without amendment favorably.
- May 1, 2019Introduced in Senate
- May 1, 2019Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
In the Congressional Record 1
Days the Record’s own index lists this bill, newest first, with the pages and the members it names. Pages starting H are the House, S the Senate, E Extensions of Remarks.
| Where | In the Record | Members | Date |
|---|---|---|---|
| Senate | Debate and remarks S5115–S5117Text printed S5116Amendments S5115 | Rick Scott R-FL | Jul 25, 2019 |
Research
What has been written about this bill: committee reports, cost estimates, the sponsor’s authority statement, printed hearings and the Congressional Research Service’s work.
Committee report
Congressional Budget Office cost estimate
- Jun 5, 2019S. 1275, Federal Agency Customer Experience Act of 2019As ordered reported by the Senate Committee on Homeland Security and Governmental Affairs on May 15, 2019
Related bills 2
Companion bills and other measures the record links to this one.
| Bill | Title | Relationship | Latest action |
|---|---|---|---|
| S 671 | Federal Agency Customer Experience Act of 2021 | Reintroduced Bill | Jun 23, 2022 |
| HR 2586 | Federal Agency Customer Experience Act of 2019 | Identical bill | May 8, 2019 |
Titles 5
Every title it has carried, official and short, at each stage.
- Official Title as Introduced
- A bill to require the collection of voluntary feedback on services provided by agencies, and for other purposes.
- Short Title(s) as Introduced
- Federal Agency Customer Experience Act of 2019
- Short Title(s) as Reported to Senate
- Federal Agency Customer Experience Act of 2019
- Short Title(s) as Passed Senate
- Federal Agency Customer Experience Act of 2019
- Short Titles from RFH (Referred to House) bill text
- Federal Agency Customer Experience Act of 2019
Subjects
Assigned by the Library of Congress. Policy area: Government Operations and Politics.
Text 4
Each version as it was printed, newest first.
- Jul 30, 2019Referred in House
- Jul 25, 2019Engrossed in Senate
- Jun 10, 2019Reported to Senate
- May 1, 2019Introduced in Senate
Everything here is as published by Congress: the summary is the Congressional Research Service's, the action wording is the clerks', and the subjects are the Library of Congress's. How far it got is read from the actions themselves, taking the most recent one of each kind, so a bill that failed a vote and later passed is shown as having passed. Records come from this bill on Congress.gov and govinfo.gov; cost estimates are the Congressional Budget Office's, and the hearings are the printed hearings GovInfo publishes, which can appear months after the hearing.
