Illinois · Senate Bill 49 · 104th General Assembly

CUSTOMER SUPPORT SERVICE

SB 49 Sponsored by Sue Rezin In committee

  1. Introduced Jan 13, 2025
  2. In committee Jan 13, 2025
  3. Passed the Senate Next
  4. Passed the House  
  5. To the governor  
  6. Became law  

What it does

The legislature's own summary of the bill, or its official long title.

Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that it is an unlawful practice for a high-impact social media company in the State to fail to make available to its customers, at no cost, a customer support service for customers to notify the company of any harmful content that the customer believes is illegal or violates the high-impact social media company's terms of service. Provides that…

Read the full title (236 words)

Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that it is an unlawful practice for a high-impact social media company in the State to fail to make available to its customers, at no cost, a customer support service for customers to notify the company of any harmful content that the customer believes is illegal or violates the high-impact social media company's terms of service. Provides that the customer support service must timely respond to customers within one business day after a customer initially contacts the company. Provides that the customer support service must take active steps to resolve the customer's issue or complaint and communicate the steps taken to resolve the issue or complaint with the customer by mail, telephone, or email, as requested by the customer, within 3 business days after a customer initially contacts the company. Provides that the customer support service shall communicate with the customer at least once every 3 business days until the issue has been resolved or until the issue has been determined to be unsolvable. Provides that the Attorney General may bring an action against a high-impact social media company that does not comply with these provisions. Provides that any company that violates these provisions shall be fined $1,000 per day per violation. Provides that fines collected under these provisions shall be deposited into a fund to support mental health awareness in Illinois. Effective January 1, 2026.

Every action

13 steps, oldest first, as the legislature records them.

Show the 5 earlier steps
  1. SenateFiled with Secretary by Sen. Sue Rezin
  2. SenateFirst Reading
  3. CommitteeReferred to Assignments · Senate Assignments
  4. CommitteeAssigned to Executive · Senate Executive
  5. SenateSenate Committee Amendment No. 1 Filed with Secretary by Sen. Sue Rezin
  1. CommitteeSenate Committee Amendment No. 1 Referred to Assignments · Senate Assignments
  2. CommitteeSenate Committee Amendment No. 1 Assignments Refers to Executive · Senate Assignments
  3. SenateTo AI and Social Media
  4. SenateRule 2-10 Committee Deadline Established As April 11, 2025
  5. CommitteeSenate Committee Amendment No. 1 To AI and Social Media · Senate AI and Social Media
  6. SenateAdded as Chief Co-Sponsor Sen. Mary Edly-Allen
  7. CommitteeRule 3-9(a) / Re-referred to Assignments · Senate Assignments
  8. CommitteeSenate Committee Amendment No. 1 Rule 3-9(a) / Re-referred to Assignments · Senate Assignments

Roll calls

No recorded votes on this bill yet.

Sponsors

The member who introduced it, joined by 1 cosponsor: 1 Democrat.

All 1 cosponsor

From Illinois's official records (www.ilga.gov), checked Nov 2, 2026. Text links go to the official versions; LegiList does not copy bill text.