FRAUD-HUMAN CUSTOMER SUPPORT

What it does

The legislature's own summary of the bill, or its official long title.

Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a business providing customer support that uses an automated telephone answering system or an automated text interface that simulates conversation shall, during the normal hours of operation of the business, provide the customer with the option of communicating with a human representative at the beginning of the phone call or text interaction.

Every action

5 steps, oldest first, as the legislature records them.

1. Feb 7, 2025HouseFiled with the Clerk by Rep. Kevin John Olickal
2. Feb 18, 2025HouseFirst Reading
3. Feb 18, 2025CommitteeReferred to Rules Committee · House Rules
4. Mar 11, 2025CommitteeAssigned to Consumer Protection Committee · House Consumer Protection
5. Mar 21, 2025CommitteeRule 19(a) / Re-referred to Rules Committee · House Rules

Roll calls

No recorded votes on this bill yet.

Sponsors

The member who introduced it.

• Kevin John OlickalD Primary sponsor · District 16