Illinois · House Bill 3515 · 103rd General Assembly

CUSTOMER SUPPORT SERVICE

HB 3515 Sponsored by Dan Caulkins Died in committee

  1. Introduced Feb 17, 2023
  2. In committee Feb 17, 2023
  3. Died  
  4. Passed the Senate  
  5. To the governor  
  6. Became law  

What it does

The legislature's own summary of the bill, or its official long title.

Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a company that provides goods or services to customers in the State of Illinois must make available to its customers, at no cost, a customer support service to address customer issues and complaints during the hours the company regularly conducts business. Provides that a customer support service must respond to all customers within 24…

Read the full title (107 words)

Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a company that provides goods or services to customers in the State of Illinois must make available to its customers, at no cost, a customer support service to address customer issues and complaints during the hours the company regularly conducts business. Provides that a customer support service must respond to all customers within 24 hours after a customer contacts the service and must solve a customer's issue or complaint within 48 hours after a customer contacts the service. Provides that a company that violates these provisions commits an unlawful practice within the meaning of the Act.

Every action

21 steps, oldest first, as the legislature records them.

Show the 13 earlier steps
  1. HouseFiled with the Clerk by Rep. Dan Caulkins
  2. HouseFirst Reading
  3. CommitteeReferred to Rules Committee · House Rules
  4. CommitteeAssigned to Consumer Protection Committee · House Consumer Protection
  5. HouseHouse Committee Amendment No. 1 Filed with Clerk by Rep. Dan Caulkins
  6. CommitteeHouse Committee Amendment No. 1 Referred to Rules Committee · House Rules
  7. CommitteeHouse Committee Amendment No. 1 Rules Refers to Consumer Protection Committee · House Consumer Protection
  8. CommitteeHouse Committee Amendment No. 1 Adopted in Consumer Protection Committee; by Voice Vote · House Consumer Protection
  9. CommitteeDo Pass as Amended / Short Debate Consumer Protection Committee; 009-000-000 · House Consumer Protection
  10. HousePlaced on Calendar 2nd Reading - Short Debate
  11. HouseAdded Co-Sponsor Rep. Chris Miller
  12. HouseHouse Floor Amendment No. 2 Filed with Clerk by Rep. Dan Caulkins
  13. CommitteeHouse Floor Amendment No. 2 Referred to Rules Committee · House Rules
  1. CommitteeHouse Floor Amendment No. 2 Rules Refers to Consumer Protection Committee · House Consumer Protection
  2. HouseSecond Reading - Short Debate
  3. HouseHeld on Calendar Order of Second Reading - Short Debate
  4. HouseHouse Floor Amendment No. 3 Filed with Clerk by Rep. Dan Caulkins
  5. CommitteeHouse Floor Amendment No. 3 Referred to Rules Committee · House Rules
  6. CommitteeRule 19(a) / Re-referred to Rules Committee · House Rules
  7. CommitteeHouse Floor Amendment No. 2 Rule 19(c) / Re-referred to Rules Committee · House Rules
  8. HouseSession Sine Die

Roll calls

1 recorded vote: 0 on the floor, 1 in committee. Each shows how every member voted.

Committee votes

DateWhereQuestionResult
Mar 9, 2023 House Consumer Protection Consumer Protection - Do Pass As Amended
Members

Yes · 9

 Passed 9–0

Sponsors

The member who introduced it, joined by 1 cosponsor: 1 Republican.

All 1 cosponsor

From Illinois's official records (www.ilga.gov), checked Nov 13, 2026. Text links go to the official versions; LegiList does not copy bill text.