Customers Not Cargo Act of 2017

Customers Not Cargo Act of 2017

This bill requires the Department of Transportation (DOT) to revise regulations to:

• prohibit an air carrier from forcibly removing a passenger from an aircraft after boarding because the carrier oversold the flight or to provide a passenger seat to an employee of the carrier;
• establish standards for resolving oversales once an aircraft has been boarded through escalating incentives to passengers to encourage voluntary rebooking; and
• require an air carrier, to the extent practicable, to resolve issues related to overselling a flight before boarding the flight.

DOT shall consider providing exceptions in such regulations for a medical emergency or a circumstance that poses a threat to the safety of the flight.