Government Customer Service Improvement Act of 2013
Latest action · Apr 18, 2013 Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
Progress
Where this bill reached, and when. A stage with no date was not reached; one that failed a vote and later carried shows the date it carried.
- IntroducedApr 18, 2013
- Passed SenateNot reached
- Passed HouseNot reached
- To the PresidentNot reached
- Became lawNot reached
Summary
Government Customer Service Improvement Act of 2013 - Requires the Director of the Office of Management and Budget (OMB) to develop government-wide standards for customer service delivery, which shall be included in the Federal Government Performance Plan. Requires such standards to include: (1) government-wide goals for continuous service improvements and efforts to modernize service delivery; and (2) government-wide target response times for telephone calls, electronic mail, mail, benefit processing, and payments.
Directs: (1) the Chief Performance Officer for each executive agency to establish customer service standards in accordance with such government-wide standards, which shall be included in Agency Performance Plans; (2) the Performance Improvement Officer for each agency to collect information from customers of the agency regarding the quality of customer service provided; and (3) the Director to include agency achievements in meeting such standards and customer service performance measures in each required update on agency performance.
Requires: (1) the Director to establish a two-year Service Improvement Unit Pilot Program to provide assistance to agencies that do not meet such government-wide standards, and (2) the Administrator of General Services (GSA) to provide administrative and other support to implement such Program.
Requires the Director of the Office of Personnel Management (OPM) to: (1) submit to Congress and the Comptroller General (GAO) and issue publicly every month a report on information submitted by each federal agency regarding its employees who are retiring and pending applications for retirement benefits, (2) establish a timetable for completion of OPM's retirement systems modernization project and a deadline by which all federal payroll processing entities will electronically transmit all personnel data to OPM, and (3) include in each annual budget request a statement on OPM's progress in completing such project and resources needed to implement it.
Cosponsors 1
Members who signed on, in the order they did. All signed on Apr 18, 2013.
| Seat | Cosponsor | Signed on | |
|---|---|---|---|
| R-WI | Ron Johnson | Original | Apr 18, 2013 |
Actions 2
Everything that happened, newest first.
- Apr 18, 2013Introduced in Senate
- Apr 18, 2013Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
Related bills 1
Companion bills and other measures the record links to this one.
| Bill | Title | Relationship | Latest action |
|---|---|---|---|
| HR 1660 | Government Customer Service Improvement Act of 2013 | Related bill | Aug 1, 2013 |
Subjects
Assigned by the Library of Congress. Policy area: Government Operations and Politics.
- Administrative law and regulatory procedures
- Congressional oversight
- Consumer affairs
- Government employee pay, benefits, personnel management
- Government information and archives
- Government Operations and Politics
- Government studies and investigations
- Office of Management and Budget (OMB)
- Performance measurement
Text 1
Each version as it was printed, newest first.
- Apr 18, 2013Introduced in Senate
Everything here is as published by Congress: the summary is the Congressional Research Service's, the action wording is the clerks', and the subjects are the Library of Congress's. How far it got is read from the actions themselves, taking the most recent one of each kind, so a bill that failed a vote and later passed is shown as having passed. Records come from this bill on Congress.gov and govinfo.gov.