Government Customer Service Improvement Act
Latest action · Sep 12, 2012 Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
Progress
Where this bill reached, and when. A stage with no date was not reached; one that failed a vote and later carried shows the date it carried.
- IntroducedFeb 8, 2011
- Passed HouseSep 11, 2012
- Passed SenateNot reached
- To the PresidentNot reached
- Became lawNot reached
Summary
Government Customer Service Improvement Act - Requires the Director of the Office of Management and Budget (OMB) to: (1) develop performance measures to determine whether federal agencies are providing high-quality customer service and improving delivery service to their customers, (2) develop standards to be met by agencies to provide high-quality customer service and improve service delivery, and (3) include achievements in meeting customer service performance measures and standards in agency performance updates.
Requires each federal agency to: (1) collect information from its customers regarding the quality of its customer services, (2) include this information in its performance report to the President and Congress, and (3) designate an employee as the agency's customer relations representative to be responsible for implementing customer service standards.
Provides that employee compliance with agency customer service standards shall be measured in employee performance appraisals.
Authorizes the President to exempt an agency from the application of this Act for national security reasons.
Requires: (1) any savings or reductions in expenditures resulting from this Act to be used to offset the cost of implementing this Act, and (2) any additional savings to be used to reduce the deficit.
Cosponsors 3
Members who signed on, in the order they did. Signatures ran from Aug 2, 2011 to Sep 20, 2011.
| Seat | Cosponsor | Signed on | |
|---|---|---|---|
| R-TN | John J. Duncan, Jr. | Aug 2, 2011 | |
| R-TX | Michael T. McCaul | Aug 2, 2011 | |
| R-VA | Bob Goodlatte | Sep 20, 2011 |
Committees 2
Where it was sent and what each committee and subcommittee did with it, in order.
| Chamber | Committee | What it did |
|---|---|---|
| House | Oversight and Government Reform Committee | Referred Feb 8, 2011Markup Apr 18, 2012Reported Jun 15, 2012 |
| Senate | Homeland Security and Governmental Affairs Committee | Referred Sep 12, 2012 |
Actions 12
Everything that happened, newest first.
- Sep 12, 2012Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
- Sep 11, 2012Mr. Walsh (IL) moved to suspend the rules and pass the bill, as amended.
- Sep 11, 2012Considered under suspension of the rules. (consideration: CR H5778-5779)
- Sep 11, 2012DEBATE - The House proceeded with forty minutes of debate on H.R. 538.
- Sep 11, 2012Passed/agreed to in House: On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H5778)
- Sep 11, 2012Motion to reconsider laid on the table Agreed to without objection.
- Jun 15, 2012Reported (Amended) by the Committee on Oversight and Government Reform. H. Rept. 112-534.
- Jun 15, 2012Placed on the Union Calendar, Calendar No. 382.
- Apr 18, 2012Committee Consideration and Mark-up Session Held.
- Apr 18, 2012Ordered to be Reported (Amended).
- Feb 8, 2011Introduced in House
- Feb 8, 2011Referred to the House Committee on Oversight and Government Reform.
In the Congressional Record 1
Days the Record’s own index lists this bill, newest first, with the pages and the members it names. Pages starting H are the House, S the Senate, E Extensions of Remarks.
| Where | In the Record | Members | Date |
|---|---|---|---|
| House | Debate and remarks H5778, H5779Text printed H5778 | Henry Cuellar D-TX, Joe Walsh R-IL, Wm. Lacy Clay D-MO | Sep 11, 2012 |
Research
What has been written about this bill: committee reports, cost estimates, the sponsor’s authority statement, printed hearings and the Congressional Research Service’s work.
Committee report
Congressional Budget Office cost estimate
- Apr 30, 2012H.R. 538, Government Customer Service Improvement ActAs ordered reported by the House Committee on Oversight and Government Reform on April 18, 2012
Constitutional authority
The sponsor’s statement, as printed in the pages H552, H551.
Related bills 1
Companion bills and other measures the record links to this one.
| Bill | Title | Relationship | Latest action |
|---|---|---|---|
| S 3455 | Government Customer Service Improvement Act of 2012 | Related bill | Jul 30, 2012 |
Titles 4
Every title it has carried, official and short, at each stage.
- Official Title as Introduced
- To require the establishment of customer service standards for Federal agencies.
- Short Titles as Introduced
- Federal Customer Service Enhancement Act
- Short Titles as Reported to House
- Government Customer Service Improvement Act
- Short Titles as Passed House
- Government Customer Service Improvement Act
Subjects
Assigned by the Library of Congress. Policy area: Government Operations and Politics.
Text 4
Each version as it was printed, newest first.
- Sep 12, 2012Referred in Senate
- Sep 11, 2012Engrossed in House
- Jun 15, 2012Reported in House
- Feb 8, 2011Introduced in House
Everything here is as published by Congress: the summary is the Congressional Research Service's, the action wording is the clerks', and the subjects are the Library of Congress's. How far it got is read from the actions themselves, taking the most recent one of each kind, so a bill that failed a vote and later passed is shown as having passed. Records come from this bill on Congress.gov and govinfo.gov; cost estimates are the Congressional Budget Office's, and the hearings are the printed hearings GovInfo publishes, which can appear months after the hearing.
