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SB 49

Illinois Senate bill in Session 104.

Status: in_committee. Latest action: April 11, 2025.

CUSTOMER SUPPORT SERVICE.

Bill ID IL-104-SB-49
Session 104
Status in_committee
Committee Assignments
Senate in_committee 2025-04-11
Business / Commerce Healthcare Social Media / Online Safety
Summary

Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that it is an unlawful practice for a high-impact social media company in the State to fail to make available to its customers, at no cost, a customer support service for customers to notify the company of any harmful content that the customer believes is illegal or violates the high-impact social media company's terms of service. Provides that the customer support service must timely respond to customers within one business day after a customer initially contacts the company. Provides that the customer support service must take active steps to resolve the customer's issue or complaint and communicate the steps taken to resolve the issue or complaint with the customer by mail, telephone, or email, as requested by the customer, within 3 business days after a customer initially contacts the company. Provides that the customer support service shall communicate with the customer at least once every 3 business days until the issue has been resolved or until the issue has been determined to be unsolvable. Provides that the Attorney General may bring an action against a high-impact social media company that does not comply with these provisions. Provides that any company that violates these provisions shall be fined $1,000 per day per violation. Provides that fines collected under these provisions shall be deposited into a fund to support mental health awareness in Illinois. Effective January 1, 2026.

Sponsor
Sue Rezin
Official Source Back to Bills
Actions Timeline
Date Event Detail
2025-01-13 Introduced Bill introduced
2025-04-11 Status in_committee
2025-04-11 Latest Action 4/11/2025 - Senate:
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Minnesota • 2026 Regular • unknown